Privacy Policy

IT Services Hub Ltd
9105 141, Access House
Morden Road, Mitcham
Surrey, England, CR4 4DG
Phone: 02071 839 270
Email: DPO@itserviceshub.co.uk

We are a UK-based IT services provider, delivering tailored technology solutions to businesses across Private Healthcare, Hospitality, Transport, and Digital Services. Depending on the nature of our relationship with you, we may act as either a data controller or a data processor of your personal data.

How the Law Protects You

We are only permitted to use your personal data if we have a legal basis for doing so. These include:

• Consent: Where you have given clear permission.
• Contract: Where processing is necessary for a contract we have with you.
• Legal Obligation: Where required by law.
• Legitimate Interests: Where it is in our or your interest and not overridden by your rights.

What Data We Collect 

We may collect and process the following types of personal
data:

• Full name and contact details (email, phone number, address)
• Billing and payment information
• IP address, browser type, and device identifiers
• Records of your communication with us (emails, phone calls, chat logs)
• Technical data such as website usage and browsing behavior
• Job application details (for recruitment purposes)

We may also process data on your behalf, such as files,
databases, or application data provided during the delivery of our services. In
such cases, you remain the data controller, and we act solely as your data
processor.

How We Collect Your Data

We collect personal data from you in several ways:

• When you fill out forms on our website
• During phone calls, emails, or live chat
• When purchasing our products or services
• Through participation in surveys, promotions, or events
• Automatically through cookies and usage tracking on our website

If you provide us with personal data about another person,
you confirm that you have obtained their consent to share it with us.

How we Use Your Data 

We use your data to:

• Provide and manage our IT services and solutions
• Process orders, invoices, and payments
• Deliver technical support and customer service
• Improve our website, systems, and user experience
• Comply with legal, financial, or regulatory obligations
• Send relevant service communications and updates
• Offer products or services that may be of interest (with your consent)

Data Retention

We retain your data for as long as you remain a customer. After your relationship with us ends, we may retain certain data for up to 7 years, to comply with legal, financial, and regulatory obligations.

Data used for marketing or research may be anonymised or securely archived for statistical analysis.

Sharing your Data

We never sell your personal data. We may share your data
with trusted third parties, such as:

• Suppliers and partners required to fulfil your order (e.g., couriers, software vendors)
• Payment processors and accounting providers
• Cloud services providers (e.g., Microsoft 365, Azure)
• Certificate Authorities (e.g., for SSL registration)
• Legal, regulatory, or fraud prevention authorities when legally required

When transferring data outside the UK or EEA, we ensure appropriate safeguards are in place (such as Standard Contractual Clauses or equivalent agreements)..

Your Rights

Under UK data protection law, you have the right to:

• Access your personal data
• Rectify any inaccurate or incomplete data
• Erase your data (“right to be forgotten”) in certain circumstances
• Restrict processing of your data
• Object to processing, including for direct marketing
• Data Portability, allowing you to receive data in a structured format
• Withdraw Consent at any time (where consent was the legal basis)

To exercise these rights, email us at DPO@itserviceshub.co.uk.

Please note that some rights may be limited if the data is required for contractual or legal purposes.

Marketing Preferences

If you’ve given us permission, we may contact you with information about our services, offers, and news. You can update your preferences or opt out at any time by emailing:

📧 Unsubscribe@itserviceshub.co.uk
Please include your full name, company name, and email address.

Third Party Websites

Our website may contain links to third-party sites. Please be aware that we are not responsible for their privacy practices. We encourage you to review their policies separately.

How We Protect Your Data

We store all personal data on secure servers within the UK and implement appropriate technical and organisational measures,
including:

• Encrypted data storage
• Secure access controls and authentication
• Staff data protection training
• Regular security audits and updates

We cannot guarantee the security of data sent over the
internet. Transmission is at your own risk.

Data Breaches

In the unlikely event of a data breach, we will comply fully with our obligations under the UK GDPR, including notifying the Information Commissioner’s Office (ICO) and affected individuals where applicable.

Contact Us

For any questions, requests, or concerns regarding your data or this policy, contact:

DPO@itserviceshub.co.uk

02071 839 270