How to contact our team
IT Services Hub is based in the United Kingdom. For questions about personal information or to exercise your rights, email [email protected] or call 0207 183 9270.
IT SERVICES HUB · INFORMATION
Your privacy and personal data
How information is used when you contact us, create an account or work with our team.
Prepared for this application. The company’s legal identity, supplier details and applicable service terms need owner review before public launch.
Information you share
Contact details include your name, email, company and phone number. A customer workspace also contains project details, messages, invoices and account activity. Please avoid sending sensitive personal information unless it is needed for an agreed service.
Why we use information
We use enquiry details to respond to you and prepare proposals. Account and project information supports delivery, customer communication and billing. Security logs help us protect access and investigate misuse. Marketing requires a separate choice and is not a condition of creating an account.
Why we process information
Processing may be necessary to take steps before a contract, perform an agreed service or meet a legal obligation. We may rely on legitimate interests for proportionate security and business administration. Where consent is required, you can withdraw it. The grounds used for an individual service should be stated in its agreement.
Service providers and sharing
Hosting and email providers may process information to operate the website and send verification emails. We share only information needed for the agreed purpose. We do not use your private project messages as public testimonials. Provider names, processing locations and any international transfer safeguards must be confirmed before public launch.
How long information is kept
We retain account, project and billing information for the service and any required accounting or dispute period. Enquiries that do not lead to work should be reviewed and removed when no longer needed. The business must confirm its precise retention schedule before public launch.
Your personal information rights
You may ask to access or correct your information and, where applicable, request erasure, restriction, portability or object to processing. Contact us so we can verify your identity and respond. You may also complain to the Information Commissioner’s Office at ico.org.uk.
Keeping your account secure
Passwords are stored as salted hashes. Verification codes expire and have a limited number of attempts. Your signed-in session uses a private cookie. Keep your password secure and tell us promptly if you suspect unauthorised access.
Changes to this notice
If the way we use your information changes, this notice should be updated and significant changes communicated where appropriate.